The Big Print

Five things to know first

• You own your data. See, edit, export, or delete it. Tip records are kept for tax and can't be deleted.
• Elden AI does not sell your data. There is no advertising.
• No person at Elden AI reads your conversations.
• Elden's answers can be wrong. Use your judgment and check anything important.
• Closing your account is easy to find, clearly labeled, and simple.

Good use of AI takes your own judgment

Elden provides information and support. Every decision is yours, and so is responsibility for its outcome. Elden AI runs on Claude, Anthropic's AI models, and like any source can be wrong. Elden AI's information is not medical, legal, or financial advice and does not replace a professional. Elden is an AI, not a therapist or counselor. For anything with significant impact, check more than one source and consult a professional whenever possible. When Elden searches the web, it shows its sources so you can view them, verify and decide.

No person at Elden AI reads your conversations, so no one is watching for an emergency. Elden AI does not contact emergency services. In an emergency, call 911. For a mental health crisis, call or text 988.

AI answers can vary between conversations. For an important question, ask more than once, in different words, in a conversation started with "Leave out my past conversations" ticked, and compare the answers. That setting keeps Elden from reading your earlier conversations; your profile and Mentor Notes still apply. The new conversation is still saved and can add notes to your profile; delete any of it afterward if you want.

Elden AI keeps what serves you, and you can see all of it

Elden AI keeps information about you on purpose: a mentor is more useful when it knows your situation. While your account is open, Elden AI keeps your conversations, your profile, the notes Elden writes about you, and the documents you share, and uses them only to serve you. Many services collect information you never see and use it to sell advertising. Here, everything Elden AI keeps is easy to see, understand and manage.

In My Account you can see, edit, or delete it: most of it one item at a time, and the rest at once by closing your account. Other notes you send to Elden AI are deleted when you close your account. Gold Nugget ratings and any notes with them are deleted with their conversation or Eska search, and kept without your name when you close your account. Records of tips you leave can be seen and downloaded, but not deleted: they are kept for tax. Some kinds, such as your conversations, Eska searches, and Mentor Notes, can also be deleted all at once without closing. What you remove stops shaping Elden's answers right away. Deleting a conversation leaves the Mentor Notes and Eska searches made from it; delete those separately if you want. You can download everything as a zip file through a secure link that expires.

Elden AI writes a short summary of each conversation to find past discussions. Summaries are in your download and are deleted with their conversation.

The only other use is anonymous patterns across all members, described under How Elden AI improves.

Your words go to Anthropic's AI

What you write to Elden, Ellie, and Eska goes to Anthropic, whose AI models power all three. Elden and Eska also receive your profile, and your documents when Elden AI needs them. Anthropic's commercial terms bar it from training its models on them. Anthropic's published policy is to delete them within 30 days.

Your typed words go as written, since a mentor needs your details to help. They are protected by contract, described under Companies Elden AI works with.

Documents that can be read as text, such as PDFs and text files, are scanned for Social Security numbers, dates of birth, phone numbers, and account and policy numbers, and those are masked before the document goes to the AI. Names, addresses, and email addresses are not masked. Photos are not masked, and a scanned document often cannot be read, so it may not be masked either. You see what was found and can change that choice for any document. The stored file stays as you uploaded it.

When Elden, Eska, or Ellie searches the web, the AI writes a query from your conversation, and the query leaves the platform. Elden AI does not add your name or account, but anything in the conversation or your profile can appear in it.

A connected Google Calendar is read when needed and never saved to your account. When you write to Elden, your coming week's events go to the AI with your message. Disconnect any time and the reading stops within two minutes.

Your data is stored in the United States.

No person at Elden AI reads your conversations

No person at Elden AI reads your conversations, profile, or documents. The Elden AI staff see that an account exists, its name, its settings, and counts and dates, such as how many conversations there are and when the last one occurred, but nothing inside them. They also see tips: Stripe's records show each tip's amount and date and the name and email given on Stripe's page, and a closed account's record keeps its tips.

The one exception: content that breaks Elden AI's rules or Anthropic's, such as an attempt to use Elden AI for something illegal or to harm someone, may be reviewed by Elden AI, and the account may be closed. Anthropic's automated safety systems check for serious misuse and may keep a flagged conversation for up to two years.

The Elden AI staff read what you choose to send them:

• A request for help or assistance you send us, under your account or name, with any conversation, reply, On The Other Hand look, or screenshot you attach, and nothing else from your account.
• A Gold Nugget rating and any note with it.
• A note on Join the Movement.
• The optional answer when you close your account, kept without your name.
• Anything you write before joining, such as an invitation request.

Ellie keeps no memory. Nothing you ask Ellie is saved to your profile or used in other conversations, and a file attached to Ellie is used only while the help panel is open and is kept nowhere. Elden AI keeps anonymous counts of the kinds of help Ellie gives, never who asked or the words. Ellie remembers only where you placed the help panel and which screens you have toured.

Improvement comes from patterns across all members

Elden AI looks at counts and patterns, such as which features and use cases get used and what kinds of help Ellie gives. They carry no identifiers like names, account details, or conversation text, and are never sold, used against you, or used to keep you online. Elden AI may use outside tools to see how the platform is used, such as which pages are visited and which load slowly; it uses none today. Any such tool would never see what you write and would not be used to identify or follow you.

Vendors work under contract limits

Elden AI relies on a few companies for sign-in, hosting, storage, the database, email, payments and tips (Stripe), and AI. They may use your information only to provide their service to Elden AI, and their contracts bar them from selling it or using it for their own purposes. Routine operating records, such as server logs, page-visit statistics, and email delivery data, and the payment records Stripe keeps, fall under each company's own privacy terms. The email service keeps copies of the email Elden AI sends you for 30 days.

Encrypted data and protected sign-in

Your data is encrypted at rest. Sign-in runs through a professional authentication service, and two-factor authentication is required: each sign-in needs a code from an authenticator app, a code sent by text message to your phone, or one of your backup codes. Text messages are your choice: the authenticator app needs no phone number. If you give a number, the authentication service keeps it, and Elden AI uses it only to send sign-in codes; your phone company's usual message rates may apply. There are no ad trackers. Cookies keep you signed in, remember your invitation, and hold your browser's time zone; nothing tracks you across other websites.

Each of Elden AI's providers holds an independent SOC 2 security audit. Elden AI's own safeguards include separating each member's data at the database level, keeping conversation content out of system logs, and building and testing in a separate system that never holds real member data.

Elden AI is free during beta, and tips are welcome

Beta is by invitation, one person per account, and free.

If you value Elden AI and its mission and want to support its development, you can leave an optional tip, in an amount you choose, on Join the Movement. Elden AI is self-funded. Tips are not tax-deductible and buy no features, influence, or ownership. If you tip by mistake, write to us at founders@askelden.com; a tip made by mistake can be refunded on request.

Payments, including tips, are processed by Stripe. In 2025, Stripe handled $1.9 trillion in payments for more than 5 million businesses, including most companies in the Dow Jones and Nasdaq 100. Elden AI never sees your card details. Stripe uses payment information for fraud prevention and legal compliance under its own privacy policy.

Member subscriptions, with no advertising

Elden AI's business model is member subscriptions. No advertising, no sale of data. Eska's recommendations earn Elden AI nothing.

Leaving is simple

Close My Account, in My Account, takes three steps: confirm, an optional question you can skip, and a final confirmation. You can download your data first.

Closing deletes what Elden AI holds about you: profile, conversations, summaries, documents, Eska searches, and settings, and asks Google to cancel Elden AI's permission to read your calendar. Your Gold Nugget ratings and any notes with them are kept without your name. Elden AI keeps a short account record for tax, audit, and legal purposes: your name and email, the dates you opened and closed your account and how it was closed, the invitation you joined with, your confirmation of age and residence, the legal documents you accepted, records of payments and tips, and, once they exist, your subscription dates. It is kept for seven years after you close your account and deleted at the end of the calendar year in which the seven years end. You are told only once deletion is confirmed, and signing in afterward fails. Backup copies are purged within 30 days, and the email service's copies of email Elden AI sent you within 30 days. Under Anthropic's published policy, its copies of conversations can remain up to 30 days, longer if flagged. Your decision is honored; no email follows to bring you back.

An account unused for 90 days gets a notice, then a 60-day grace period with reminders, then deletion. Signing in, or opening any page while signed in, resets the clock, and the notice offers your data download. Once paid plans begin, this keeps anyone from paying for an account they no longer use.

Terms are written to be read

The terms of use are in plain language. Elden AI may close an account used to break Elden AI's rules or Anthropic's. Members are told in advance of any changes of significance.

Elden AI is for adults 18 and over who live in the United States.

Elden AI emails you about your account and, separately, may send company and product updates that you can switch off in your settings ("Updates and news").

Elden AI holds a standard of civility, set out in the Civil Discourse Rules. Disagreement is welcome. Personal attacks, bullying, hate speech, and doxing are not.

Tennessee law applies. If there is a problem, write to Elden AI first at founders@askelden.com.

The Terms of Service, Privacy Policy, and Consumer Health Data Policy say the same in the language lawyers require.

During beta, questions go straight to the founders

Write to founders@askelden.com or use the contact form.