Privacy Policy

The Big Print

1.1 Account details: name, email address, and sign-in details, including a mobile phone number if you give one, which Elden AI uses only to send sign-in codes by text message.

1.2 Your content: what you type and the documents and files you upload.

1.3 What the Service keeps about you: your profile, the optional "Where I live" city and state, conversation summaries, Mentor Notes, search history, saved On The Other Hand looks, Daily Brief choices (publications, sources, places, and teams), and settings.

1.4 Google Calendar events, if you connect a calendar. Events are read when needed and never saved to your account; a copy in the server's memory is used for no more than two minutes. They appear on the Daily Brief, and Home shows how many you have. What Elden says about an event is saved with the conversation, like any reply.

1.5 Messages, feedback, and ratings you send to Elden AI from within the Service, and information in emails you send to Elden AI.

1.6 Payment and tip records: date, amount, payer name, a Stripe reference, and any refund. Elden AI does not receive card details.

1.7 Acceptance records: the date and version of each policy you accept and the words you agreed to.

1.8 Technical records: error codes, the page requested, status, and timing, which hold no conversation content, and your browser's time zone.

1.9 Email records: delivery and open records for all email Elden AI sends, including account and security email. Link clicks are not tracked. Elden AI's email service keeps its records of each message, including the message itself, for 30 days. Elden AI's own record of the email it sent you is deleted when your account closes.

1.10 Counts and patterns: for example, how many conversations an account has and the date of the last one, and counts of the kinds of platform help given, with no names or words.

1.11 Information you share may include health information. Section 7 (Consumer Health Data) and the Consumer Health Data Policy cover it.

The Big Print

2.1 Elden AI does not sell your information or use it for advertising.

2.2 To provide the Service to you: answering your questions, preparing your Daily Brief, and finding products and services. Except as stated in 2.5, your profile and earlier conversations are used only in service to you.

2.3 For web searches. When the Service searches the web for you, the AI writes a query from your conversation, and the query leaves the platform. Elden AI does not add your name or account to it, but anything in the conversation, or in your profile, can appear in a query. If you added "Where I live," the city and state may be part of the query.

2.4 To show your day and help you plan, using calendar events if you connect a calendar.

2.5 To enforce the Terms and Anthropic's Usage Policy. Elden AI may review content that Anthropic's safety systems flag, as described in Section 4 (What staff can and cannot see).

2.6 To run your account: sign-in, security, payments and tips, records required by law, and replies to your requests for help or assistance and your feedback.

2.7 To send email about your account and, separately, company and product updates, which you can decline with "Updates and news" in My Account settings.

2.8 To improve the Service, using counts and patterns across members that carry no names, account details, or conversation text. Elden AI may also use outside analytics tools that show which pages are visited and which load slowly. Those tools would not receive what you write. Section 9 (Cookies and analytics) has details.

The Big Print: Where your words go · Companies Elden AI works with

3.1 Anthropic provides the AI models behind the Service. What you type, your profile, and your documents go to Anthropic when needed to answer you, and your coming week's calendar events go with each message to Elden if you connect a calendar. In documents that can be read as text, Social Security numbers, dates of birth, phone numbers, and account and policy numbers are masked first, unless you turn masking off for that document; names, addresses, and email addresses are not masked, and photos are not masked. Anthropic's commercial terms bar it from training its models on them, from selling them, and from using them for its own purposes. Section 5 (Retention and deletion) states how long Anthropic keeps them.

3.2 Clerk provides sign-in and Resend sends email. Stripe processes payments, including tips.

3.3 If you connect Google Calendar, Elden AI receives your events from Google. Elden AI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

3.4 Elden AI's hosting, database, and file storage providers store your information in the United States.

3.5 These companies may use your information only to provide their service to Elden AI, and their contracts bar them from selling it or using it for their own purposes. Routine operating records, such as server logs, page-visit statistics, and email delivery data, and the payment and account records that Stripe and Clerk keep, fall under each company's own privacy terms.

3.6 Places and teams you add to the Daily Brief are sent to weather and sports services to get forecasts and scores, without your name. Publications and writers you follow are read from their own websites, also without your name.

3.7 Elden AI shares information when the law requires, as described in Section 11 (Legal requests), and with a buyer in a sale or merger, as described in Section 12 (If Elden AI is sold or merged).

The Big Print

4.1 Except as stated in 4.3 and 4.4, no one at Elden AI reads your conversations, profile, or documents.

4.2 Elden AI staff see that an account exists, its name, its settings, and counts and dates, such as how many conversations an account has and when the last one occurred. They also see tips: in Stripe's records, each tip's amount and date and the name and email given on Stripe's page; and the tips kept in a closed account's record (5.4).

4.3 Anthropic's automated safety systems check for serious misuse. Elden AI may review content that Anthropic flags as breaking Elden AI's or Anthropic's rules.

4.4 Elden AI staff read what you send to Elden AI directly: a request for help or assistance, with any conversation, reply, On The Other Hand look, or screenshot you attach; a Gold Nugget rating and any note with it; a note on Join the Movement; the optional answer you give when you close your account, which is kept without your name; and anything you write before joining, such as an invitation request. Nothing else from your account goes with it. A daily email may tell the staff how many of these arrived and of what kind; it carries none of their words.

The Big Print

5.1 You can delete most of your information item by item without closing your account, in My Account or, for Daily Brief choices, in the Daily Brief's own setup. Some kinds, such as your conversations, Eska searches, and Mentor Notes, can also be deleted all at once. Help requests and other notes you send to Elden AI are deleted when you close your account. Gold Nugget ratings and any notes with them are deleted with their conversation or Eska search, and kept without your name when you close your account. Closing your account deletes the rest at once, as described in 5.2.

5.2 Closing your account deletes your profile, conversations, summaries, documents, search history, and settings. Your Gold Nugget ratings and any notes with them are kept without your name. Backup copies are purged within 30 days. Copies of email Elden AI sent you are deleted by its email service within 30 days. Closing also asks Google to cancel Elden AI's permission to read your calendar.

5.3 Accounts with no visit for extended periods of time are deleted as described in Section 9 (Ending your account and deleting data) of the Terms of Service.

5.4 After an account closes, Elden AI keeps a short account record for tax, audit, and legal purposes: name and email, the dates the account opened and closed and how it was closed, the invitation used, the confirmation of age and residence, the versions of legal documents accepted, payment and tip records (date, amount, payer name, Stripe reference, and any refund), and, once they exist, subscription dates. Elden AI keeps the record for seven years after closing and deletes it at the end of the calendar year in which the seven years end.

5.5 Elden AI also keeps counts and patterns that carry no names, account details, or conversation text.

5.6 Anthropic keeps what Elden AI sends it for up to 30 days under its published policy. Content that Anthropic's safety systems flag may be kept for up to two years.

5.7 Platform help keeps no memory of your questions. Nothing asked there is saved to your profile or used in other conversations, and a file attached there is used only while the help panel is open and is kept nowhere.

5.8 Disconnecting Google Calendar ends the connection, asks Google to cancel Elden AI's permission, and stops the reading within two minutes.

The Big Print

6.1 Use My Account to see, change, download, or delete your information. Payment and tip records are listed in My Account and included in your download, but cannot be deleted; Elden AI keeps them for tax purposes, as Section 5.4 says. For other requests, email founders@askelden.com from the email address on your account. Elden AI responds to emailed requests within 45 days.

6.2 The download is a zip file sent through a secure link that expires. It includes your sign-in email and, if you gave one, your phone number, which the authentication service keeps.

6.3 In My Account settings you can add, change, or remove "Where I live," connect or disconnect Google Calendar, and decline company and product updates ("Updates and news").

The Big Print

7.1 Health information you type, upload, or connect, such as in conversations, documents (with identifying numbers masked as described in 3.1), and calendar events, is also covered by the Consumer Health Data Policy. That policy applies to every member, wherever the member lives, and states your rights for health information, including access, deletion, withdrawal, and appeal.

7.2 If this policy and the Consumer Health Data Policy differ on health information, the Consumer Health Data Policy applies.

The Big Print

8.1 Your information is encrypted at rest.

8.2 Sign-in runs through a professional authentication service, and two-factor authentication is required: each sign-in needs a code from an authenticator app, a code sent by text message to your phone, or one of your backup codes. If you give a phone number, the authentication service keeps it, and Elden AI uses it only to send sign-in codes by text message. You can remove it on the sign-in and security screen.

8.3 Each member's data is separated at the database level.

8.4 Conversation content is kept out of system logs.

8.5 Elden AI builds and tests in a separate system that never holds real member data.

8.6 Elden AI's providers each hold an independent SOC 2 security audit.

8.7 No method of protection is completely secure.

The Big Print

9.1 Cookies keep you signed in, remember your invitation, and hold your browser's time zone.

9.2 There are no advertising trackers on the Service, and nothing tracks you across other websites, so Do Not Track signals are not applicable.

9.3 Elden AI does not use an analytics tool today. Elden AI may use analytics tools that show which pages are visited and which load slowly. If it does, page addresses are sent without conversation IDs or titles, and the tools are not used to identify or follow you.

The Big Print

10.1 The Service is for adults 18 and over, as stated in Section 2 (Who can use Elden AI) of the Terms of Service.

10.2 Elden AI does not knowingly collect information from anyone under 18.

10.3 Elden AI may close an account when it learns the member is under 18. The information is deleted as described in Section 5 (Retention and deletion).

11.1 Elden AI discloses information when the law requires, such as in response to a subpoena or court order, and only what the request requires.

12.1 If Elden AI is sold, merged, or reorganized, your information may transfer to the new owner.

12.2 Before the transfer, you can download or delete your information, or close your account, as described in Section 6 (Your choices and rights) and in Section 9 (Ending your account and deleting data) of the Terms of Service.

The Big Print

13.1 Elden AI may change this policy. The latest version and its date are posted on the website below The Big Print.

13.2 For changes of significance, Elden AI gives advance notice by email before they take effect. The email plainly identifies what is changing in the updated version.

13.3 When changes of significance take effect, Elden AI asks you to accept the new version before you continue, and records the date and version. If you do not accept, you can close your account (Section 9, Ending your account and deleting data, of the Terms of Service).

13.4 Corrections of typing errors, clarifications that do not reduce your rights, and changes required by law take effect when posted.

13.5 Contact: founders@askelden.com.